WATER SERVICES

/ Services / Water Services / Water Leaks

(641) 435 - 4156
 

WATER LEAKS

CITY'S WATER MAIN

 

The Water Department must shut down the water at times to a portion of Nashua in order to properly repair the City's water main.  If the water leak is an emergency, repairs will start as soon as possible. If repairs are planned maintenance, residents and businesses will be notified in advance by a door-hanger notice as to the day and approximate time water will be shut off.  The Water Superintendent works efficiently to ensure that your water is off for as short of time as possible and that the number of residents and businesses affected is as minimal as possible.

 

Once the water is turned back on, there may be air and rusty-looking water in the lines.  To relieve this, simply turn on just the cold water faucet and let water run until it clears.

Following a water main incident in which the pressure of the main drops to 18 psi or less, a boil water notice will be sent out in accordance with IDNR regulations.

MEDIA OUTLETS USED TO INFORM THE PUBLIC OF "BOIL ORDER" OR "ADVISORY"

 

TV - KWWL broadcast and website (www.kwwl.com)

Radio - KCHA (Charles City) FM 95.9 and AM 1580

Internet - city website and city Facebook page (F@cityofnashuaia).

*For extremely small affected areas, a boil order/advisory may use door hangers to notify the implementation and lifting of boil notices.

DEFINITIONS

 

"BOIL WATER ADVISORY"

boil water advisory is a precautionary measure issued by the water utility to alert customers when there is a potential for compromised water quality. It is recommended that customers boil all water used in the preparation of food and beverage for consumption for 3 minutes.

 

"BOIL WATER ORDER"

A boil water order is a confirmation that contamination is present in the water system. It is essential that customers boil all water used in the preparation of food and beverage for consumption for 3 minutes.

 

In general, only the customers who lost water pressure will fall under the advisory/order. Otherwise a “city-wide” advisory/order will be announced.